cx11 Privacy Policy — How We Handle Your Account Data
This policy explains exactly what data cx11 collects when you access the lobby, make a deposit via Touch 'n Go eWallet or DuitNow, or contact support — and how we keep it secure. Where access or eligibility is involved, availability depends on local law and the eligible regions you operate from.
Account data handled with care
Touch 'n Go eWallet & DuitNow records protected
Your rights explained clearly
Contact us to review or correct your data
POLICY SCOPE AND POSTURE
What This Policy Covers and How We Apply It
cx11 collects only the data needed to run your account — your registered email, device identifiers used during login, and the payment references attached to each transaction you initiate through Touch 'n Go eWallet, DuitNow, FPX or Boost. We do not sell this data to advertising networks or share it with unrelated third parties. Payment references are stored as transaction records in your account history. These records show the method used, the amount moved and the timestamp — nothing more. We do not retain your full wallet credentials after a transaction completes; only the reference string that confirms a deposit or withdrawal moved as expected. Where local law in Malaysia requires disclosure to a regulatory or law-enforcement authority, we comply with that obligation. Outside those circumstances, your records stay within the account system. If you use FPX online banking, the bank's own privacy terms apply to the bank-side leg of the transfer; our policy covers the cx11-side record only. Cookies and session tokens are used to keep you logged in and to remember your lobby position — for example, whether you left a session in the slots section or on a live table. You can clear these through your browser settings at any time. Doing so will sign you out of the current session.
Touch 'n Go eWallet reference
DuitNow transfer record
FPX online banking entry
Boost wallet transaction log
Session and login token
INSIDE VERSUS OUTSIDE
What Falls Inside and Outside This Policy
Not every service you touch when using cx11 falls under this single policy document. The table below draws the line clearly so you know which questions to bring to us and which to take to the relevant third party.
Account access and login
Covered fully. cx11 controls the login flow, session token and any email sent to your registered address. Questions about access logs or login history come to us directly.
Payment transaction records
Covered for the cx11-side record. The bank or e-wallet operator — Touch 'n Go eWallet, DuitNow, FPX — holds its own record under its own policy; we hold only the reference that confirms movement on our end.
Lobby and game session data
Covered. We record which game categories you open and session duration to improve navigation. Game outcome data is generated by the studio — Habanero, Joker, PlayStar or Bigtime Gaming — not by us.
Third-party links and services
Not covered. Any external site or service you reach through a link on the cx11 site operates under its own privacy terms. We have no visibility into what those services collect from your device.
YOUR PRACTICAL OPTIONS
Actions You Can Take Under This Policy
You have several concrete options when it comes to the data cx11 holds on your account. Reviewing what we hold is the first step — your account dashboard shows your transaction history, including every DuitNow and Touch 'n Go eWallet reference logged against your account. If a detail is wrong — for example, a registered email address that is no longer active — you can request a correction through the support contact path below. If you want to know specifically what session or device data we hold, raise a data inquiry via email and we will respond with the applicable records. Requests to delete account data are assessed against any retention obligations that apply under Malaysian law; we will tell you what we can action immediately and what must be retained and for how long. You do not need a lawyer or a formal letter — a clear email to our support address is enough to start the process.
Review your transaction records
Log in and open the account dashboard. Every payment reference — Touch 'n Go eWallet, DuitNow, FPX — is listed there with date and amount. No separate request needed for this view.
Correct account details
If your registered email or contact details are outdated, send a correction request to our support email. We will verify your identity against the account before making any change.
Request a data summary
Email us to ask what session, device or behavioural data we hold under your account. We will compile and return a plain-language summary — no legal jargon, just the actual data fields.
Ask about data deletion
Deletion requests are reviewed against local retention rules. We will confirm what can be removed straight away and what must be kept for compliance, and give you a clear timeline.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
For any question about how cx11 handles your data — whether it is a correction request, a deletion inquiry or a question about a specific transaction record — use one of the contact paths below. We handle privacy questions separately from general account support so your inquiry reaches the right person.
Email — Data Inquiries
Send your privacy or data question to our dedicated support email. Include your registered account email so we can locate your records without delay.
Live Chat — Account Questions
For quick questions about what shows in your account dashboard — transaction references, login history or session data — open live chat after logging in. The agent can pull your record on the spot.
Help Centre — Policy Documents
The Help Centre section of the site carries the current version of this policy and related account terms. Check there first if you want to read the full text before contacting us.
HOW WE MANAGE YOUR DATA
Data Handling, Cookies and Retention at cx11
The way cx11 stores and protects account data is built around what Malaysia-based accounts actually use — e-wallet references, FPX banking logs and session tokens tied to mobile access. We do not build advertising profiles or pass your data to game studios.
Cookies and session tokens
We use session cookies to keep you logged in and remember your lobby position — for example, whether you were in the live casino or slots section. Clear them in your browser settings to end the session. No third-party ad cookies are placed by us.
Payment record retention
Transaction references for Touch 'n Go eWallet, DuitNow and FPX are kept for the period required under applicable Malaysian financial record-keeping rules. After that period, they are removed from the active account view.
Account security practices
Login sessions are tied to the device and browser used at the time of authentication. If we detect a session opened from an unfamiliar environment, additional verification is triggered. You can review active sessions from the account settings page.
Requesting changes to your data
Submit a correction or deletion request by email with your registered account address in the subject line. We aim to acknowledge the request and confirm the action taken; timelines depend on the type of request and any applicable retention obligations.
POLICY QUESTIONS ANSWERED
Privacy Policy — Questions We Hear Most
These are the questions Malaysia-based account holders ask us most often about this policy. If your question is not covered here, use the email contact path in the support section above.
What data does cx11 collect when I make a deposit with Touch 'n Go eWallet?
We record the transaction reference, the amount and the timestamp on the cx11 side. We do not store your Touch 'n Go eWallet PIN or full wallet credentials. The e-wallet operator holds its own record under its own privacy terms, separate from ours.
Can I see all the data cx11 holds on my account?
Your transaction history — including DuitNow and FPX references — is visible in the account dashboard after login. For a full summary of session or device data we hold, send a data inquiry to our support email with your registered account address.
How long does cx11 keep my payment transaction records?
Payment references are kept for the period required under applicable Malaysian financial record-keeping rules. Once that retention period ends, the records are removed from the active account view. We will confirm the applicable period if you ask us directly.
Does cx11 share my data with game studios like Habanero or Joker?
No. Game studios — Habanero, Joker, PlayStar and Bigtime Gaming — supply game content to the lobby. They do not receive your account data, payment references or personal details. They generate game outcomes on their own servers; we do not pass your data to them.
How do I request a correction to my registered account details?
Send an email to our support address with your registered account email in the subject line and describe the detail you need corrected. We verify your identity against the account before making any change, then confirm once it is done.
What happens to my data if I close my account?
Deletion requests are reviewed against local retention obligations. Data that must be kept for compliance purposes — typically financial transaction records — is retained for the required period. Data outside those obligations is removed. We will give you a clear breakdown when you submit the request.
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