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These terms govern your relationship with cx11 when you access the platform in Malaysia — covering account eligibility, acceptable use, data handling and how disputes are raised. Access is available where local law permits, and your continued use confirms that you have read and accepted the conditions set out here.
cx11 operates as a digital platform whose services are available only in regions where access is permitted under local law. Nothing in these terms constitutes a guarantee of continuous availability, and we reserve the right to restrict, suspend or adjust access where legal or regulatory conditions change. Transactions processed through Touch 'n Go eWallet, DuitNow or FPX are subject to the individual terms of those payment providers in addition to ours — we do not override those terms, and records from those providers stand as independent evidence of a transaction. Your account agreement with cx11 begins at the point of registration and continues until either party closes the account in accordance with the procedure described in your account settings. We apply these terms consistently across all account types; there is no separate tier of legal standing for any group of accounts. Where a clause conflicts with mandatory local consumer protection law in Malaysia, the local law takes precedence to the extent of that conflict. We update this page when material changes occur, and the version date shown at the foot of this page is the operative version. Checking back after any account notification is the expected way to stay current.
Understanding where our legal terms apply — and where they stop — helps you know which document to consult and which provider to contact when something needs resolving. Our terms cover account access and platform conduct directly; they do not extend to third-party systems or external payment processors' own rules.
Our terms apply fully to account creation, login, suspension and closure. Eligibility is determined at registration, and continued access depends on compliance with the conduct conditions set out in your account agreement.
Deposits and withdrawals processed via Touch 'n Go eWallet, DuitNow or FPX are confirmed through those providers' own records. cx11 holds its transaction logs, but the payment provider's record is the primary reference for any disputed transfer.
Game content sourced from Habanero, Joker, PlayStar and Bigtime Gaming is subject to each studio's own content licences. Our terms cover how we present and organise that content in the lobby, not the intellectual property rights of the studios themselves.
Links or integrations that take you outside cx11 — including external e-wallet portals or banking pages — are outside the scope of this policy. Those services operate under their own separate terms, and cx11 accepts no responsibility for how they handle your data or transactions.
Your account dashboard is the starting point for almost every practical right available to you. Transaction records — including wallet deposits via DuitNow and Touch 'n Go eWallet — are accessible in the history section of your account after login; you do not need to contact support to pull your own records. If any personal detail on file is incorrect, the account settings page carries the fields to correct your display name, contact address and linked wallet reference. Where a correction requires identity verification, the instructions for the verification step are shown on the same page — follow what is displayed there rather than a separate process. For questions about how your data is stored or used, or to request that your account be reviewed for a specific legal reason, the support contact routes listed in the section below are the correct channel. We aim to acknowledge every legal query within the period stated in your acknowledgement message.
Log in and open the transaction history section to see a dated log of every deposit, withdrawal and wallet event linked to your account. Touch 'n Go eWallet and DuitNow transfers appear with their own reference codes alongside ours.
Account settings holds the editable fields for your contact information and linked wallet details. Where a change requires verification, the required step is shown inline — complete it there rather than via a separate support request.
Use the support contact path described below for any question about how we handle your data, enforce our terms or process a specific transaction record. Include your account reference so we can locate the relevant log without delay.
If you believe a clause has been applied incorrectly to your account, state the specific clause and the account event in your support message. We will cross-reference against the version of the policy that was active at the time of the event.
For legal queries, disputes or data-related questions, these are the contact routes we have open. Include your account reference and the specific clause or transaction in question so we can locate the right record quickly.
Open the chat widget from any page while logged in. State that your query is policy-related at the start so the agent can route it to the correct queue without transferring you mid-conversation.
Send your legal question to our support address listed in the account help section. Attach any transaction reference or wallet confirmation code relevant to your query for faster resolution.
The help centre inside your account dashboard holds a dedicated legal and policy section. You can submit a formal query there with a structured form that captures the clause reference, date and account event in one step.
cx11 applies standard security measures to your account data and session information. Cookies are used to maintain your login state and to store lobby preferences such as your last-visited game category — you can review cookie behaviour through your browser settings at any time. Account data is retained for the period required by the access agreement and any applicable local compliance obligation; once an account is closed, the retention period and deletion path are described in the closure confirmation message you receive. For any request to know what data we hold, to correct it or to ask about retention, use the support paths above and include your account reference.
Personal information collected at registration — name, contact details and linked wallet references such as Touch 'n Go eWallet or DuitNow — is used solely for account operation, transaction verification and legal compliance. We do not sell account data to third parties.
Session cookies keep you logged in across lobby pages. Preference cookies remember your last game category so the lobby loads where you left off. Both types can be reviewed and cleared through your browser settings without contacting support.
Active account data is retained while your account remains open. After closure, the retention period is disclosed in the closure confirmation. If you have a question about what is kept and for how long, raise it via the account help centre using the structured query form.
To correct a data record, amend a linked wallet reference or query a stored document, open account settings first — many changes are self-service. For anything that requires our review, submit through the email or help-centre route with your account reference attached.
These are the questions we see most often about our legal terms, user rights and how to act on them. If yours is not listed here, the account help centre has a structured form for submitting a specific legal query.
These terms apply to anyone who accesses cx11 in Malaysia where local law permits it. Eligibility is confirmed at the point of registration. If access is restricted in your region under local law, these terms do not create any entitlement to access the platform.
Log into your account and open the transaction history section. Every deposit and withdrawal — including those via Touch 'n Go eWallet, DuitNow and FPX — appears there with a date stamp and reference code. This is the authoritative record on our side; your payment provider holds its own matching record.
When you close your account, a confirmation message is sent that states the retention period and outlines the deletion path for your stored data. During the retention period, you can still raise a data query through the email support route with your account reference.
Yes. Open account settings and use the editable fields to update your contact information or linked wallet reference. Where the change requires identity verification, the step is shown inline on the same settings page — there is no separate process to follow.
Send a message via email support or the account help centre's structured query form. Include the specific clause you are questioning, the date of the account event and your account reference. We will cross-reference against the version of the policy active at that time.
Partially. The transaction record on our side falls under these terms. However, Touch 'n Go eWallet and DuitNow each operate under their own terms and conditions, which apply independently. For a disputed transfer, both records — ours and the provider's — are relevant reference points.